Terms & Conditions

Please read our terms and conditions carefully before using the CharliChair website. By using the CharliChair website, you agree to be bound by these conditions.


Please note that all prices are listed in Australian dollars and include the Goods and Services Tax (GST).


Australia - Delivery is free in most parts of Australia. Please allow 3-7 working days for delivery.

New Zealand - Flat rate standard post is AUD$80.00

International / Worldwide - Flat rate standard post is AUD$120.00 

Please allow 10-30 working days for international delivery.

We cannot be held responsible for delays in the delivery service for either local or international customers, as we engage a third party. If you need your order for a specific date or day then please contact us directly on 1300 558 056 to arrange.

Returns / Warranty

CharliChair is guaranteed for 12 months from the date of purchase. Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This covers against faults which develop through faulty materials and workmanship. Misuse, accidental damages, normal wear and tear or neglect are not covered. The CharliChair must be inspected that there was not any physical damage as the cause.

Order Confirmation Email

Once you have placed an order via our website you will immediately receive a confirmation email. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made. Shipped orders are considered final and any changes made after this time, not due to our error, will be at your own expense. If sending items to a business address, please include the name of the business.

Order confirmation emails are automatically generated at check out. If you do not receive an order confirmation email, then please notify us as soon as possible and we will resend you your order confirmation details.

Order Changes and Cancellations

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order only by phoning 1300 558 056.

Payment Options

We accept payment by Visa, Mastercard or PayPal. Australian residents may also make payments via Direct Deposit. For credit card payments we reserve the right to request further identification if deemed necessary. We also reserve the right to cancel orders where further identification has been requested but not received or found to be unsatisfactory.

Your Privacy and Security

CharliChair is hosted by Shopify and is certified Level 1 PCI DSS compliant, with annual on-site compliance assessments and continuous risk management. Enjoy the same Level of security used by banks. For more information see Shopify's security policy.

We are committed to protecting your privacy. CharliChair keeps your personal data confidential and secure. Any information we collect from you is for the sole purpose of processing your order and to provide a more personalised shopping experience. We will not be sold, exchanged, or otherwise disclosed to anyone unless required by law. 

Layby Terms, agreements and contract

  1. Record of Payment A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.
  2. Storage and Identification of Lay-Buy Products Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.
  3. Cancellation of Lay-Buy by Buyer The buyer may cancel their LayBy agreement form at any time prior to delivery of products. If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
    a) The purchase price of the products; and
    b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
    c) The total amount paid under the Lay-Buy; and
    d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy. If seller does not accept the buyer’s oral cancellation it is obliged to give/send the buyer a duly completed Lay-By Form of Cancellation immediately.
  4. Cancellation of Lay-Buy by Seller The seller under a Lay-Buy must not cancel it unless –
    a) The buyer breaches a term of the Lay-Buy; or
    b) The seller stops trading; or
    c) The products are no longer available
  5. Cancellation on breach by Buyer If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
    a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
    b) Allow the buyer at least 14 days within which to rectify the breach; and
    c) The notice to be given has to be: I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
    II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
    III) must state the time within which the buyer must rectify the breach;
    IV) must state the matters listed per below: * the purchase price of the products;  * all cancellation charges payable under the agreement; and * the total amount paid under the Lay-Buy; * any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it.
  6. Cancellation where business closes If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either – (a) allow the buyer 7 days within which to complete the agreement; and (b) cancel the Lay-Buy
  7. Cancellation where products not available If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
  8. Effect of Cancellation Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement.
  9. Cancellation Charge Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals.
  10. Banking Charges back Fees The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
  11. Service Fee Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 0.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
  12. Lay-Buy Reporting Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made).
  13. Delivery The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals.
14.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
14.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
14.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.

14.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
14.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.